Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1.  We are delighted that you are visiting our website and thank you for your interest. The following explains how we handle your personal data when you use our website. “Personal data” means any information that can be used to personally identify you.

1.2.  The controller within the meaning of the EU General Data Protection Regulation (GDPR) is Huisdier Haven. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3.  For security reasons and to protect the transmission of personal and confidential content (e.g., orders or inquiries), this site uses SSL / TLS encryption. You can recognise an encrypted connection by the string “https://” and the lock symbol in your browser’s address bar.

2) Data Collected When You Visit Our Website

When you use our site purely for information (i.e., without registering or otherwise transmitting information), we collect only the data your browser transmits to our server (so-called “server log files”). These are required to display the site and include:

• Visited website
• Date and time of access
• Data volume in bytes
• Referring source/URL
• Browser used
• Operating system used
• IP address (in anonymised form, where applicable)

Processing is based on Article 6 (1)(f) GDPR—our legitimate interest in improving the stability and functionality of the website. Data are not passed on or used otherwise, but we reserve the right to review log files retrospectively if concrete evidence of unlawful use emerges.

3) Cookies

To make visiting our website attractive and to enable certain functions, we use cookies—small text files stored on your device.

• Session cookies are deleted after you close your browser.
• Persistent cookies remain on your device so we or our partners (third-party cookies) can recognise your browser on your next visit.
• Cookies may collect data such as browser type, location data, and IP addresses and are automatically deleted after a specified period that may vary by cookie.

Some cookies simplify order processing (e.g., remembering items in your cart). Where cookies process personal data, processing is based on Article 6 (1)(b) GDPR (contract performance) or Article 6 (1)(f) GDPR (our legitimate interest in optimal website performance and a user-friendly experience).

We may collaborate with advertising partners that also place cookies on your device. You will be informed about such cookies below, if applicable.

Most browsers let you:

• be notified when cookies are set,
• decide individually whether to accept them, or
• exclude cookies in general.

Refer to your browser’s help section for instructions. Disabling cookies may limit website functionality.

4) Contacting Us

When you contact us (e.g., via contact form or email), we collect personal data. Which data are collected is apparent from the contact form itself. Data are stored and used solely to answer your inquiry and for related technical administration.

The legal basis is Article 6 (1)(f) GDPR (our legitimate interest in responding to your request) or, if your inquiry aims at concluding a contract, Article 6 (1)(b) GDPR. Your data are erased once your request is resolved, unless statutory retention duties apply.

5) Data Processing for Account Creation and Contract Fulfilment

Under Article 6 (1)(b) GDPR we process the data you provide when opening a customer account or concluding a contract. Required data fields are shown in the respective forms.

You may delete your account at any time by contacting Huisdier Haven at support@huisdierhaven.com. After the contract is fully executed or your account is deleted, your data are blocked for tax- and commercial-law retention periods and erased thereafter, unless you consent to further use or we are legally permitted to use them otherwise.

6) Use of Your Data for Direct Marketing

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6.1.  Newsletter Subscription

If you subscribe to our newsletter, we send you regular information about our offers. Only your email address is mandatory. Additional data are optional and used to personalise emails.

We use the double-opt-in procedure. By activating the confirmation link, you consent to processing under Article 6 (1)(a) GDPR. You may unsubscribe at any time via the link in any newsletter or by emailing support@huisdierhaven.com. After unsubscribing, your email address is deleted unless you consent to further use.

6.2.  Newsletter to Existing Customers

If you provided your email during a purchase, we may send offers for similar products. Legal basis: Article 6 (1)(f) GDPR (legitimate interest in direct advertising). You can object at any time by contacting us.

7) Data Processing for Order Handling

We share your personal data with shipping companies only as necessary for delivery, and with payment institutions only as necessary for payment processing (Article 6 (1)(b) GDPR).

Payment service providers used:

• PayPal – PayPal (Europe) S.à r.l. et Cie, 22–24 Boulevard Royal, L-2449 Luxembourg
• SOFORT – SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (Klarna Bank AB)

8) Review Reminders

With your express consent (Article 6 (1)(a) GDPR) we may send a one-time email reminder to review your purchase. You may withdraw your consent at any time.

9) Use of Social-Media Plugins (Shariff Solution)

We use social-media buttons for Facebook, Google+, and Instagram as simple HTML links. No data is transmitted until you click a button. Refer to the respective providers’ privacy notices for details.

10) Online Marketing

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10.1 DoubleClick by Google

This site uses DoubleClick by Google LLC. Cookies serve to display relevant ads and improve campaign performance. Legal basis: Article 6 (1)(f) GDPR.

10.2  Google AdWords Conversion Tracking

We use Google AdWords to place ads and measure conversions. Cookies expire after 30 days and do not identify you personally.

11) Web Analytics Services

Google (Universal) Analytics is used with IP anonymisation (“anonymizeIp()”). Processing is based on Article 6 (1)(f) GDPR. You may prevent cookie storage or install Google’s opt-out plugin.

12) Retargeting / Remarketing

• Facebook Pixel – used with your consent (Article 6 (1)(a) GDPR)
• Google AdWords Remarketing – interest-based ads via cookies (Article 6 (1)(f) GDPR)

13) Rights of the Data Subject

Under GDPR, you have the right to:

• access (Art. 15)
• rectification (Art. 16)
• erasure (Art. 17)
• restriction (Art. 18)
• data portability (Art. 20)
• withdraw consent (Art. 7 (3))
• lodge a complaint with a supervisory authority (Art. 77)

Right to object (Art. 21): You may object to processing based on legitimate interests, particularly for direct marketing.

14) Storage Period

Personal data are stored in accordance with statutory retention periods. After expiry, data are deleted unless further storage is required for contract performance or legitimate interests.

15) Contact

If you have questions about privacy, wish to exercise your rights, or object to data processing, please contact:

Huisdier Haven
📧 support@huisdierhaven.com
📍 The Netherlands